Tiny Forest Academy

REFUND & Cancellation POLICY

At TFA, we provide refunds on any fees (not including non-refundable deposits) up to 14 days prior to the start of a program, with a 10% administration fee kept back. Once a program has started, we do not provide refunds for any of the following reasons: vacations, illness, or choosing to keep a child home from a program for any reason.

Before TFA issues a refund, it will default to applying a credit for the full amount to the family’s account. We will only provide refunds (with a 10% admin fee) in the following situations:
- In the event that our school must close due to unforeseen circumstances such as natural/health disasters, extreme weather etc.
- In the event we are forced into mandatory closure by our governing bodies
- If a student comes down with an extreme and/or long term illness, that lasts longer than 14 days (proof must be shown)
- If a family moves further than 50km away from TFA after the start of a program (proof must be shown).

All camp programs require a $100/per camper/per week non-refundable deposit to ensure a spot in the program. There is a no refund for this payment under any circumstances, once payment is made.

Thank you for respecting our refund/cancellation policy.

Payment Policy

Payments for all programs are due in FULL 1 month prior to the start date of the program, unless otherwise stated. Payment may be made in instalments up until this date. Our current daily rate is $78.00. We do offer 30 minutes of before care and after care for $5.00/care. Please log in to your parent portal to view your invoice before making payment. Your log in instructions are sent in your confirmation email.

Failure to pay by the due date may result in a 2% daily late fee, and/or the chance of losing your spot to the next family on the waitlist.

Inclement Weather Policy

SNOW DAYS:
Should buses be cancelled in our area, TFA will do our best to REMAIN OPEN. You will be sent a reminder through your class profile on Class Dojo only. If you are unable to make it for your class due to the road conditions, you will receive a credit towards the following term, or be supplied a refund (minus 10% admin fee) for snow days missed.

Should we have to CLOSE the school for any reason due to weather (extreme blizzard warning, extreme wind warnings etc.) all efforts are made to inform parents of such a closure before 7:00am on the effected day. This message will only be delivered via your class profile on Class Dojo.

Please note, refunds/credits are NOT given should a parent choose to keep a child home.

GENERAL Illness Policy

You will need to keep your child at home, or make alternate arrangements for the following conditions:
- Fever over 38.3*C (101*F).
- Infected eyes or skin.
- Any type of contagious or communicable disease such as flu, measles, mumps, rubella, COVID, or chicken pox. Immediately report to staff any contagious or communicable disease.
- Unexplained diarrhea or loose stool combined with nausea, vomiting or abdominal cramps.
- An acute cold with fever, runny nose and eyes, a “croupy” cough or congested to the point that he/she has heavy breathing.

**COVID 19 UPDATE:

If a child becomes sick at TFA, the parent (or if parent is unable to be reached the person authorized to pick up in the case of an emergency) will be called and asked to pick up the child. The staff will isolate the child from the other children and make him/her as comfortable as possible, but will not administer medication.

Please keep the child at home until he/she is well enough to attend. Any medicine required to treat above symptoms will mean the child is too ill to attend TFA. Example of medicine: Gravol, Tempera, Tylenol. No refunds are given for students staying home due to illness.

Students who presented symptoms either at home or at TFA, will only be permitted to return/attend TFA if they show NO symptoms for a minimum of 48 hours prior to attending, have a negative COVID test result, or a note from their doctor.